HP Intelligent Management Center (IMC) is a modular, comprehensive resource management platform. With its extensive device support, IMC provides true end-to-end management for the entire network, as well as the entire operation cycle. IMC Service Health Manager (SHM) is an IMC module that provides end-to-end service monitoring and service assurance through the visualization of infrastructure or network variance/factors that are in the service path.

SHM leverages data derived from other IMC components to yield critical performance metrics. SHM then aggregates key performance indicators (KPIs) to generate key quality indicator (KQI) metrics.

KQIs can be modeled to provide a visual representation of service-level agreement (SLA) obligations. With SHM, administrators can visually determine the level of quality for defined services and take proactive measures to maintain SLAs.

Management

• Predefined KPIs and custom KPIs: Comprehensive KPI collecting: predefines five KPIs (device monitoring, interface monitoring, NQA voice, NQA link, and NTA traffic) by extracting the KPI indexes from all IMC modules (including platform traps, performance, NQA, and NTA) to realize metered definitions of network performance. Predefine abundant KQIs: allows you to predefine different KQIs, including device status, interface performance, NQA voice and link quality, and NTA host traffic.